Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Complaints and Compliments

Our Practice Complaints Procedure  If you have a complaint or concern about the service that you have received from the doctors or staff working for this Practice you are entitled ... [continue] Complaints and Compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing the online patient registration ... [continue] How to register

Named GP

All patients at The South Lawn Medical Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. The Practice accepts new patients from within the City Boundary East of the River Exe, excluding ... [continue] Practice boundary

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Text message reminders

You can now register to receive information by text message on your phone. We are offering appointments reminders for many in person appointment types – although this is a useful ... [continue] Text message reminders

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 20th January, 2023